1. Introduction
Intelligent Solutions Agency Pty Ltd ("ISA", "we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) for our European clients.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Data: Name, title, company name, job title
- Contact Data: Email address, telephone numbers, postal address
- Technical Data: IP address, browser type, device information, time zone settings
- Usage Data: Information about how you use our website and services
- Marketing Data: Your preferences in receiving marketing communications
- Professional Data: Employment details, professional qualifications, business needs
2.2 Sensitive Information
We do not intentionally collect sensitive information as defined under Australian privacy law unless specifically required for service delivery and with your explicit consent.
2.3 Collection Methods
We collect information through:
- Direct interactions (forms, enquiries, contracts)
- Automated technologies (cookies, server logs, analytics)
- Third parties (business partners, service providers)
- Publicly available sources
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- Providing AI and automation solutions
- Managing customer relationships
- Processing transactions and payments
- Delivering customer support
3.2 Business Operations
- Improving our services and website
- Conducting data analytics
- Managing legal and regulatory compliance
- Protecting against fraud and security threats
3.3 Marketing & Communications
- Sending service updates and newsletters (with consent)
- Providing relevant content and recommendations
- Conducting market research
4. Data Storage & Security
4.1 Storage Location
Your data is primarily stored on secure servers located in Australia. Some data may be processed or stored internationally by our trusted service providers, with appropriate safeguards in place.
4.2 Security Measures
We implement industry-standard security measures including:
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and assessments
- Access controls and authentication protocols
- Employee training on data protection
- Incident response procedures
4.3 Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods:
- Customer records: 7 years after last interaction
- Financial records: 7 years (per Australian tax law)
- Marketing data: Until consent withdrawn
- Technical logs: 90 days
6. Third-Party Services
We may share your information with trusted third parties including:
6.1 Service Providers
- Cloud hosting providers (AWS, Google Cloud, Microsoft Azure)
- Payment processors (Stripe, PayPal)
- Analytics services (Google Analytics)
- Customer relationship management systems
- Email service providers
6.2 Professional Advisers
Legal, accounting, and insurance professionals as required.
6.3 Legal Requirements
We may disclose information when required by law or to protect our legal rights.
All third parties are contractually obligated to protect your information and use it only for specified purposes.
7. Your Rights
You have the following rights regarding your personal information:
7.1 Access & Correction
- Request access to your personal information
- Correct inaccurate or incomplete data
- Receive a copy of your data in a portable format
7.2 Deletion & Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
7.3 Marketing & Consent
- Opt-out of marketing communications at any time
- Withdraw consent for data processing
- Update your communication preferences
To exercise these rights, contact us at [email protected]
8. Australian Privacy Principles Compliance
We comply with all 13 Australian Privacy Principles (APPs):
- APP 1: Open and transparent management of personal information
- APP 2: Anonymity and pseudonymity options where lawful and practicable
- APP 3-4: Collection of solicited personal information only when necessary
- APP 5: Notification of collection circumstances
- APP 6: Use and disclosure for primary purposes only
- APP 7: No direct marketing without consent
- APP 8: Cross-border disclosure with appropriate protections
- APP 9: No adoption, use or disclosure of government identifiers
- APP 10: Quality and accuracy of personal information
- APP 11: Security of personal information
- APP 12: Access to personal information
- APP 13: Correction of personal information
9. GDPR Compliance (European Clients)
For clients in the European Economic Area (EEA), we provide additional protections under GDPR:
9.1 Legal Basis for Processing
- Consent for marketing communications
- Contract performance for service delivery
- Legitimate interests for business operations
- Legal obligations for compliance
9.2 Additional Rights
- Right to data portability
- Right to object to automated decision-making
- Right to lodge a complaint with supervisory authorities
9.3 International Transfers
We use Standard Contractual Clauses (SCCs) and other appropriate safeguards for international data transfers.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Updating the "Last Updated" date
- Posting a notice on our website
- Sending an email notification (for registered users)
Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related enquiries or complaints, contact our Privacy Officer:
Intelligent Solutions Agency Pty Ltd
Privacy Officer
Email: [email protected]
Phone: 1300 ISA AUS (1300 472 287)
Postal: Level 10, 123 Collins Street, Melbourne VIC 3000
External Complaints
If you're not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992