Cookie Policy

1. Introduction

This Cookie Policy explains how Intelligent Solutions Agency Pty Ltd ("ISA", "we", "our", or "us") uses cookies and similar tracking technologies on our website www.intelligentsolutions.agency and related services.

This policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.

By using our website, you consent to our use of cookies in accordance with this policy. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

2.1 Key Characteristics

• Storage: Cookies are stored in your browser's file directory
• Information: They contain small amounts of data specific to you and our website
• Identification: They help us recognise you when you return to our site
• Persistence: They can be temporary (session) or permanent (persistent)

2.2 First-Party vs Third-Party

• First-party cookies: Set directly by ISA's website
• Third-party cookies: Set by external services we use (analytics, marketing, etc.)

3. Why We Use Cookies

We use cookies for various purposes to enhance your experience and improve our services:

4. Types of Cookies We Use

4.1 Essential Cookies

Purpose: These cookies are necessary for the website to function properly.

Duration: Session or up to 12 months

Can be disabled: No (website may not function correctly)

• Session management and authentication
• Security tokens and CSRF protection
• Load balancing and server assignment
• Cookie consent preferences

4.2 Functional Cookies

Purpose: Enable enhanced functionality and personalisation.

Duration: Up to 2 years

Can be disabled: Yes

• Language and region preferences
• User interface customisations
• Form field auto-completion
• Accessibility settings

4.3 Analytics Cookies

Purpose: Help us understand how visitors interact with our website.

Duration: Up to 2 years

Can be disabled: Yes

• Page views and navigation paths
• Time spent on pages
• Error tracking and performance monitoring
• Device and browser information

4.4 Marketing Cookies

Purpose: Track advertising effectiveness and deliver targeted content.

Duration: Up to 13 months

Can be disabled: Yes

• Ad campaign performance
• Conversion tracking
• Remarketing and retargeting
• Social media integration

5. Third-Party Cookies

We work with trusted third-party services that may set cookies on our behalf:

5.1 Google Analytics

• Purpose: Website analytics and performance tracking
• Cookies: _ga, _gid, _gat, _ga_[container-id]
• Duration: 2 years maximum
• Privacy: Google Privacy Policy

5.2 LinkedIn Insight Tag

• Purpose: Professional audience insights and B2B marketing
• Cookies: bcookie, lidc, li_sugr
• Duration: Up to 2 years
• Privacy: LinkedIn Privacy Policy

5.3 Microsoft Clarity

• Purpose: User behaviour analytics and heatmaps
• Cookies: _clck, _clsk
• Duration: 1 year maximum
• Privacy: Microsoft Privacy Policy

5.4 Stripe

• Purpose: Payment processing and fraud prevention
• Cookies: __stripe_mid, __stripe_sid
• Duration: Session to 1 year
• Privacy: Stripe Privacy Policy

6. Detailed Cookie List

7. How to Manage Cookies

7.1 Cookie Consent Tool

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences by category

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of any page.

7.2 Opt-Out Options

You can opt out of specific third-party cookies:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook: Facebook Ad Preferences
• LinkedIn: LinkedIn Ad Preferences
• General: Digital Advertising Alliance Opt-Out

8. Browser Cookie Settings

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

8.1 Google Chrome

Settings > Privacy and security > Cookies and other site data

Chrome Cookie Settings Guide

8.2 Mozilla Firefox

Settings > Privacy & Security > Cookies and Site Data

Firefox Cookie Settings Guide

8.3 Safari

Preferences > Privacy > Cookies and website data

Safari Cookie Settings Guide

8.4 Microsoft Edge

Settings > Privacy, search, and services > Cookies and site permissions

Edge Cookie Settings Guide

8.5 Mobile Browsers

Cookie settings on mobile devices are typically found in the browser app's settings menu under "Privacy" or "Site Settings".

9. Impact of Disabling Cookies

While you can disable cookies, please be aware of the potential impacts:

9.1 Essential Cookies

• You may not be able to log in to secure areas
• Shopping cart functionality may not work
• Security features may be compromised

9.2 Functional Cookies

• Website may not remember your preferences
• You may need to re-enter information repeatedly
• Personalised features will be unavailable

9.3 Analytics & Marketing Cookies

• We won't be able to improve our services based on usage data
• You may see less relevant content and advertisements
• We can't measure the effectiveness of our campaigns

10. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

10.1 Web Beacons (Pixels)

Small transparent images embedded in emails or web pages to track engagement and conversions.

10.2 Local Storage

HTML5 local storage to store preferences and improve load times. Can be cleared through browser settings.

10.3 Session Storage

Temporary storage that expires when you close your browser tab.

10.4 Device Fingerprinting

We do not use device fingerprinting techniques to track users.

10.5 Server Logs

Our servers automatically record certain information including IP addresses, browser types, and page requests for security and diagnostic purposes.

11. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Display a notice on our website
• Request renewed consent for cookie usage if required

We encourage you to review this policy periodically to stay informed about how we use cookies.

12. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

For more information about how we handle your personal data, please see our Privacy Policy.